Privacy Policy

Last Updated: 30 September 2026

At Gupta Vastra Bhandar, accessible through https://www.guptavastrabhandar.com, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the circumstances in which it may be shared when you visit our website or purchase our products.

By using our website or placing an order with us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

  • Your name
  • Mobile number
  • Email address
  • Billing and shipping address
  • PIN code
  • Order and purchase details
  • Payment-related information
  • Information provided when you contact customer support
  • Reviews, feedback and other information you voluntarily provide

We may also automatically collect certain technical information, such as your IP address, browser type, device information, pages visited and general information about how you use our website.

2. How We Use Your Information

We may use your personal information to:

  • Process and deliver your orders

  • Confirm payments and transactions

  • Provide customer support

  • Process returns, refunds and exchanges

  • Communicate with you about your orders

  • Improve our website, products and services

  • Prevent fraud, misuse and unauthorised activity

  • Maintain business, accounting and tax records

  • Comply with applicable laws and legal requirements

  • Send promotional communications where permitted by law and where applicable consent has been obtained

We collect and use information only for legitimate and relevant purposes connected with providing our services and operating our business.

3. Payment Information

Payments may be processed through third-party payment gateways, banks or other authorised payment service providers.

We generally do not store your complete debit-card or credit-card details on our own servers. Payment providers may collect and process payment information according to their own privacy policies and security practices.

We will never ask you to share your OTP, UPI PIN, card PIN, CVV or account password with us.

4. Cookies

Our website may use cookies and similar technologies to provide essential website functionality, remember your preferences, maintain your shopping cart and understand website usage.

Cookies may also be used for analytics, security and, where applicable, marketing purposes.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.

5. Sharing of Information

We do not sell your personal information as a standalone commercial asset.

We may share information with trusted third parties where reasonably necessary to provide our services, including:

  • Payment gateways and financial institutions

  • Courier and delivery partners

  • Website hosting and technology providers

  • Customer-support providers

  • Website analytics and security providers

  • Marketing or communication service providers, where applicable

  • Government authorities or law-enforcement agencies where required by law

For example, your name, mobile number and delivery address may be provided to a courier company so that your order can be delivered.

We expect service providers handling information on our behalf to maintain appropriate confidentiality and security measures.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information.

7. Retention of Information

We retain personal information for as long as reasonably necessary to provide our services, complete transactions, maintain business and financial records, resolve disputes, prevent fraud and comply with applicable legal and regulatory requirements.

When information is no longer required for a lawful purpose, we may delete, anonymise or securely dispose of it, subject to applicable law.

8. Your Privacy Rights

Subject to applicable Indian law, you may have rights relating to your personal information, including the right to:

  • Request access to personal information held by us;

  • Request correction of inaccurate or incomplete information;

  • Request deletion of personal information where legally applicable;

  • Withdraw consent where processing is based on consent;

  • Raise a grievance regarding the processing of your personal information; and

  • Exercise other rights available under applicable data-protection laws.

The Digital Personal Data Protection Act, 2023 provides a framework for consent, withdrawal of consent, correction/erasure, access-related rights and grievance redressal, subject to the Act and applicable rules. 

9. Marketing Communications

Where permitted by applicable law, we may send you promotional offers, product updates and other marketing communications through email, SMS, WhatsApp or other communication channels.

You can opt out of promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us.

You may still receive essential communications relating to your orders, payments, deliveries, returns, refunds, security or customer-service requests.

10. Third-Party Links

Our website may contain links to third-party websites, payment services or other external platforms.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

11. Children's Privacy

Our website is intended for customers who are legally capable of making purchases.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable laws.

Any updated version will be posted on this page with a revised "Last Updated" date.

13. Grievance and Privacy Contact

If you have any question, concern or complaint regarding your personal information or this Privacy Policy, please contact us:

Gupta Vastra Bhandar
Website: https://www.guptavastrabhandar.com
Email: hello@guptavastrabhandar.com
Phone: 7905292287
Address: Gupta Vastra Bhandar, Main Bazar Road, Subhash Nagar, Sikandra, Kanpur Dehat, 209125 ( U.P )

We will endeavour to address privacy-related complaints and requests in accordance with applicable Indian law.

14. Governing Law

This Privacy Policy shall be governed by the laws of India.

Any matter relating to this Privacy Policy shall be subject to the jurisdiction of the competent courts and authorities applicable under Indian law.

By using https://www.guptavastrabhandar.com, you acknowledge that you have read and understood this Privacy Policy.