Refund policy

At Gupta Vastra Bhandar, we take great care to ensure that your order reaches you in good condition. However, if you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

Please read the following policy carefully before placing your order.

Eligibility for Returns

A return or replacement request may be accepted in the following situations:

You received a damaged product.
You received a defective product.
You received an incorrect product or a product different from what you ordered.
Your order is incomplete or certain items are missing.

To be eligible for a return or replacement, the product must be unused, unwashed, and in its original condition, with the original packaging, tags, labels, and other accessories intact.

Products that have been used, washed, altered, damaged after delivery, or returned without their original tags or packaging may not be eligible for return or replacement.

How to Request a Return or Replacement

Please contact us as soon as possible after receiving your order.

You can contact us through:

WhatsApp / Call: +91 7905292287
Email: hello@guptavastrabhandar.com

When contacting us, please provide:

Your order number
Details of the issue
Clear photographs/videos of the product and packaging, where applicable
Any other information requested by our customer support team

Our team will review your request and let you know whether it qualifies for a return, replacement, or refund.

Time Limit for Reporting an Issue

Any damage, defect, incorrect product, or missing item should be reported to us within 48 hours of delivery.

Requests reported after this period may not be accepted.

Products That Cannot Be Returned

Unless the product is received damaged, defective, incorrect, or incomplete, we may not accept returns for products that:

Have been used or washed
Have been altered, stitched, tailored, or modified
Are damaged after delivery due to customer handling
Are returned without original tags or packaging
Show signs of wear or use

Refunds

If your return is approved and a refund is applicable, the refund will be processed after the returned product has been received and inspected by our team.

The refund will generally be made to the original payment method or through another appropriate method, as applicable.

Depending on your bank, card issuer, payment provider, or other financial institution, it may take additional time for the refunded amount to reflect in your account.

Exchanges / Replacements

Where applicable, we may offer a replacement for an eligible damaged, defective, or incorrect product, subject to product availability.

If the same product is unavailable, we may offer an alternative resolution, including a refund, where applicable.

Return Shipping

If the return is due to a mistake on our part, such as receiving an incorrect, damaged, defective, or incomplete product, we may arrange or reimburse the applicable return shipping, subject to verification.

For other return requests, return shipping may be the customer's responsibility.

Refund Processing

Approved refunds will be initiated after the returned product has been received and inspected.

Refund timelines may vary depending on the payment method and financial institution.

Important Note

We recommend recording an unboxing video when opening your package, particularly for higher-value orders. This can help us investigate any damage, missing items, or other delivery-related issues.

Gupta Vastr Bhandar reserves the right to determine the appropriate resolution for a return or complaint after reviewing the circumstances and supporting information provided.

Contact Us

For any return, replacement, or refund-related questions: